Deliveries
We aim to carry most items on our web site in stock at all times. We usually despatch orders within two working days of receiving payment. Important Note:- selecting Courier Delivery DOES NOT affect the Two Working Days it takes us to process your Order. Any items out of stock due to unprecedented demand will be marked on the relevant page. If any of the goods are out of stock but due to arrive in the next few days, we may delay your order until these arrive. If we anticipate a significant delay (two weeks or more) we will advise you by e-mail to see if you wish to cancel that part of the order. In any circumstance we will despatch your Order within 28 days. In certain circumstances we may part deliver your Order, with any outstanding items sent "To Follow" at our expense.

Order Progress
Some CRAFTEE products are so unique that even we cannot obtain more stocks, these will be removed from "display" immediately. Please feel free to e-mail us at any time to check the progress of your order (don't forget to include your order reference).

Prices
We aim to keep our prices as competitive as we possibly can. There are occasions when price increases are forced upon us by our suppliers. In this case the prices displayed on the web site will be adjusted. When an order is placed the Prices shown on the web site at the time will be honored.

V.A.T.
Due to the Increase in the VAT Threshold, we are not required to include VAT in our Prices.

Minimum Order Value
Due to the high cost of Payment and Order Processing, we have a Minimum Order Value of £5.00.

Shortages
Please check your CRAFTEE Order immediately on arrival. In the unlikely event of any shortages, you must advise us within 3 days of receipt of your order, and we will happily send you the missing item(s).

Damaged Items
Please check your CRAFTEE Order immediately on arrival. In the unlikely event of any damaged items, you must advise us within 3 days of receipt of your order. Please keep the damaged Items to one side and claim from Royal Mail (or our Courier) for the damage.

Missing Parcels
If your Parcel has not arrived within 5 Working Days, please check with your Local Delivery Office (or check the tracking information supplied for Courier Deliveries), if they cannot help, please let us know, so that we can investigate on your behalf.
In the unlikely event of a lost or missing parcel, you must advise us within 14 days of despatch (we will send you an email on the day we despatch your Order). We will follow up the Parcel for you, make the necessary Claim from Royal Mail (or our Courier) for it's loss and re-supply the entire Order.
If we have not been advised within 14 days, we will assume the parcel has been delivered and any claim for Loss will become the responsibility of the customer.

Returns Policy
We want you to be delighted with every purchase, if you are unhappy with any CRAFTEE product, except ones specially made for you, you may return it for Refund or Exchange, within 7 days of receipt of your order, subject to the following terms:-

1) Products returned must be unopened, in original packaging and in re-salable condition.
2) Any Items returned which are not in re-salable condition, will NOT be refunded.
3) Return postage costs are the responsibility of the customer.
4) In the case of an Exchange there will be an additional charge to cover the cost of re-posting the Order.
5) In the case of products specially made such as Card Blanks, there will be a 50% re-stocking charge.
6) There will be a Refund Charge based on the Value of the Product being returned, to cover the finance charges incurred by us processing the transaction. The Minimum Refund Charge is £1.75

CRAFTEE will refund the full value of the product but will not reimburse for any postage packing and handling charges unless: -
1) The product arrived damaged.
2) The wrong product was shipped as a result of our error.
3) The product was not as described.

Returns Procedure
1) If you wish to return any goods received, please e-mail us within 7 days of receipt of the Goods.
2) When we understand your requirements we will issue a Returns Authorisation Number (RAN), the goods may then be returned us.
3) Carefully re-pack the Items and include the original packing list.
4) Mark the Outside of the Packet with your RAN number.
5) Post the Packet to the address below.
6) We recommend you obtain a certificate of posting, as we cannot accept responsibility for parcels lost or damaged in the post.

CRAFTEE
Returns Department
98 Brookfield Walk
Clevedon
Somerset
BS21 6YJ

Under no circumstances must any item(s) be returned without first obtaining a Returns Authorisation Number.

If the Returns Procedure above is not followed, no refunds will be given.

Cancellation.
You may cancel a CRAFTEE order at any time up until it is despatched. There will be a cancellation charge, dependant on the value of the Order, (Minimum Charge is £1.75), to cover our admin costs and the finance charges incurred by us.

Liability
CRAFTEE have used reasonable care in compiling the content of this site and we can accept no liability for any inaccuracy, error or omission. We can also accept no responsibility or liability for any damage or injury to persons or property arising from the use of any ideas or instructions contained on this site.

Choking Hazard
Please be aware that many of the items sold by CRAFTEE could constitute a choking hazard. We strongly advise you to keep these items away from small children, particularly those under the age of five years.

ALL of Our products are sold as Craft and Decorative items, NOT as Toys.

The Offensive Weapons Act 1996
Under the Offensive Weapons Act 1996 it is an offence for anyone in the UK under the age of 16 to purchase a knife or similar cutting tools that could be used to harm others. In purchasing from this site, you are accepting the terms and conditions on this page and certify that, should you be purchasing a knife, you are over 16 years of age and agree to provide CRAFTEE with truthful and accurate information and to act in accordance with the Offensive Weapons Act 1996.

Privacy Policy
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We will not e-mail you in the future (except in connection with your Order) unless you have given us your consent.
We will NEVER pass any of your details to any third party.
The type of information we will collect about you is limited to:-
Your Name, Address, Phone number and E-mail address.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information that we hold will be held securely in accordance with our internal security policy and the law. If you have any questions/comments about privacy, you should e-mail us.

Business to Business
Business to Business transactions are not covered by the Distance Selling Regulations. We are happy to supply Business customers, but please note that any items returned will be subject to a 20% restocking charge. If you have paid by Debit Card, Credit Card or PayPal, there will also be a Refund Charge (Minimum Charge is £1.50), to cover the finance charges incurred by us processing the transaction.

Statutory Rights
These terms and conditions do not affect your statutory rights according to English Law.

Company Registration
CRAFTEE Limited is Registered in England and Wales
Company Number 5517235
Registered Office:- Paramount House, 2 Concorde Drive, Clevedon, Somerset. BS21 6UH